Conditions of Sale

1. Seller information

These Conditions of Sale apply to all purchases made through the Creative Brand Coach website.

Creative Brand Coach is operated by Rowan Smith, trading as Creative Brand Coach, Australia.
For any questions relating to a purchase, please contact:
rowan@creativebrandcoach.com

2. Scope of application

By placing an order for any course, program, or digital product offered by Creative Brand Coach, you agree to be bound by these Conditions of Sale, in addition to the Website Terms & Conditions available on this site.

These Conditions of Sale apply exclusively to the sale of digital educational products and services.

3. Products and services

Creative Brand Coach provides access to digital educational courses, learning materials, and related resources focused on brand, story, identity, campaign and engagement thinking.

All products are delivered digitally. No physical goods are supplied.

4. Price and currency

Prices are displayed in USD, unless otherwise stated, and are payable in full at the time of purchase.

For Australian customers, any AUD references are indicative only and provided for guidance. The amount charged will be the USD price shown at checkout, converted by your payment provider where applicable.

Prices may be updated at any time. The price charged will be the price displayed at the time your order is placed.

5. Payment

Payment is due immediately upon placing an order.

Payments are processed securely via third-party payment providers, including Stripe and/or PayPal. Creative Brand Coach does not store or have access to your payment details.

By completing a purchase, you authorise Creative Brand Coach to charge the payment method provided for the full amount displayed at checkout.

6. Access and delivery

Upon successful payment, you will receive access to the purchased course or product via the platform and method described at the time of purchase.

Access is granted to the individual purchaser only and may not be shared, transferred, or resold.

Creative Brand Coach reserves the right to update, modify, or improve course content over time.

7. Refunds and cancellations

Creative Brand Coach offers a 14-day satisfaction guarantee for eligible courses, as described on the relevant sales page.

If you purchase a course and complete the course video material and feel that it has not provided the value you expected, you may request a full refund within 14 days of purchase, provided that:

the request is made in writing to rowan@creativebrandcoach.com, and
access to the course has not been misused or shared.

This satisfaction guarantee applies only where expressly stated and does not apply to any additional products or services unless specified.

Outside of this satisfaction guarantee, and except where required by applicable consumer law, all purchases are non-refundable.

8. Limitation of liability

To the fullest extent permitted by law, Creative Brand Coach is not liable for any direct or indirect loss arising from the purchase or use of any course, product, or content.

The products and services are provided for educational purposes only, as further outlined in the Website Terms & Conditions.

9. Governing law

These Conditions of Sale are governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles.

10. Changes to these conditions

Creative Brand Coach reserves the right to update these Conditions of Sale at any time.
The version in force at the time of purchase will apply to that transaction.

Library House - How a house that wouldn't sell became a Top 5 Australian getaway

Library House - How a house that wouldn't sell became a Top 5 Australian getaway

e-book • 147 pages • photography by George Apostolidis

Library House -
How a house that wouldn't sell became a Top 5 Australian getaway